1. Introduction & Commitment to Trust
Overa Tours Private Limited (“we”, “us”, “our”, or “Overa Tours”) appreciates the trust that our travelers (“you” or “your”) place in our company and our website (https://overatours.com).
As a licensed Sri Lanka Tourism Development Authority (SLTDA) destination management specialist, we maintain the highest standards of procedural rigor to guarantee payment protection and complete confidentiality of client details. We value the need to explain how information submitted to us is gathered, utilized, disclosed, transferred, and securely retained.
We understand that planning international travel requires sharing sensitive information. We take this responsibility with utmost seriousness and treat the confidentiality of your personal details as a paramount priority.
2. How We Use Personal Data
We only use your personal details to provide the bespoke travel services you request. Specifically, we process personal information for:
- Itinerary Curation & Booking Execution: Reserving handpicked boutique hotels, luxury rail passages, wildlife safari permits, and allocating private licensed chauffeur-guides.
- Direct Client Communication: Transmitting quotes, verified day-by-day itineraries, flight confirmation checks, and operational trip briefings before and during your stay.
- Conflict Resolution & Troubleshooting: Assisting with flight delays, medical emergencies on-island, or hotel adjustments via our 24/7 Colombo operations team.
- Security & Fraud Prevention: Validating credit card transactions and defending both parties against unauthorized financial activities.
- Service Auditing & Quality Control: Reviewing post-journey feedback to elevate guide standards, hotel selections, and vehicle safety.
We provide you with clear opt-out mechanisms for any promotional updates. We do not sell or lease consumer data to third-party marketing brokers.
3. Information We Collect
Depending on the stage of your inquiry or confirmed booking, we collect the following categories of data:
| Category | Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal names, nationality, date of birth, passport numbers, and passport expiry dates. | Required for hotel registration, Department of Wildlife Conservation (DWC) safari permits, and Sri Lanka entry requirements. |
| Contact Information | Email address, telephone / WhatsApp number, and country of residence. | Operational trip logistics, emergency paging at Colombo Airport (CMB), and consultation correspondence. |
| Travel Preferences | Dietary restrictions, mobility requirements, preferred room bedding configurations, and milestone celebrations (honeymoons, anniversaries). | Personalizing hospitality accommodations, restaurant reservations, and chauffeur briefings. |
| Financial Data | Payment confirmations, invoice references, and encrypted card transaction tokens. | Direct processing through accredited merchant payment gateways. Full card numbers are never stored on Overa servers. |
5. Data Protection & Security Precautions
Our website and internal booking systems operate with tight security mechanisms designed to protect against unauthorized access, loss, or alteration of details under our supervision:
- 256-bit SSL Encryption: All form transmissions and web sessions utilize modern HTTPS encryption protocols.
- Access Controls: Client booking files are restricted strictly to the operations desk and management personnel assigned to your journey.
- Transmission Notice: While we employ industry-standard protocols to safeguard consumer data, electronic transmissions over the Internet carry inherent risks, and submissions are made at client discretion.
7. Data Retention & International Traveler Rights
We retain personal data only for as long as necessary to complete your travel arrangements, satisfy accounting audits, or meet regulatory reporting obligations mandated by the Sri Lanka Tourism Development Authority (SLTDA).
Regardless of your country of origin (including travelers residing in the United Kingdom, European Union, United States, and Australia), you enjoy the right to:
- Request a copy of the personal details stored in your file.
- Request correction of inaccurate or outdated contact or identity data.
- Request erasure of non-statutory records following the successful conclusion of your tour.
8. Inquiries & Corporate Contact
For any questions, data access requests, or privacy concerns, please contact our legal desk directly:
Overa Tours Private Limited
2nd Floor, LBS Building, No 323, Galle Road, Colombo 04, Sri Lanka
SLTDA License Number: SLTDA/SQA/TA/01945
Direct Inquiries: info@overatours.com
Telephone: +94 779165755